Support
We are here to help you keep moving.
Contact us
The fastest way to reach the MonoDispatch team is by email. Send us a note and we will get back to you.
If you are a driver, you can also reach your dispatch team directly from the support screen inside the MonoDispatch driver app for help with loads, offers, and deliveries.
What to include
To help us resolve your issue quickly, please include:
- Your name and the company you drive for.
- The unit or truck number on your account.
- A clear description of what happened and what you expected.
- The load or offer involved, if your question is about a specific one.
- A screenshot, if it helps show the problem.
Response times
We aim to respond to email requests within one business day. For urgent issues that affect an active load, use the in-app support screen so your dispatch team can respond right away.
Common questions
I am not receiving notifications
Make sure notifications are enabled for MonoDispatch in iOS Settings. Notifications power load offers and dispatch updates, so the app works best with them turned on.
Location tracking is not working
Live tracking requires location permission while the app is open and in use. Check the location permission for MonoDispatch in iOS Settings. See our location policy for details.
I cannot upload a document
Uploading a BOL or POD requires camera or photo access. Confirm that camera and photo permissions are enabled for MonoDispatch in iOS Settings, then try again.
I cannot sign in
Confirm you are using the credentials issued by your dispatch company. If you still cannot sign in, contact your dispatch company or email us at ops@monodispatch.com.
I want to delete my account
To request deletion of your account and associated personal data, email us at ops@monodispatch.com. Some records tied to completed loads, payments, and legal obligations may be retained as required by law.
More information
See our privacy policy, terms of service, and location policy.