Privacy policy

The MonoDispatch driver app is intended for use by professional drivers. You may have been issued credentials by a carrier or dispatch company that uses MonoDispatch, or you may be a driver engaged directly by MonoDispatch as an independent contractor. We process driver data to operate the dispatch service. We do not sell driver data, and we do not use driver data for advertising, third-party analytics, or cross-app tracking.

MonoDispatch is the operator of the service and the privacy contact for this policy. Your role depends on how you use MonoDispatch.

When you access MonoDispatch through a carrier or dispatch company that issued your credentials, that company generally decides why and how your driver data is used and is typically the controller of that data. In that case MonoDispatch acts as a service provider or processor that handles the data on that company's behalf to operate the service.

When MonoDispatch engages you directly as an independent contractor, MonoDispatch is the controller of your driver data and decides why and how it is used to operate the dispatch service.

Questions about this policy, privacy rights, or deletion requests can be sent to ops@monodispatch.com.

We collect only the information needed to operate the dispatch service, dispatch loads to drivers, track active deliveries, process settlements, and provide support. We group the data we collect into the categories below.

MonoDispatch does not use third-party analytics SDKs, advertising networks, or cross-app tracking. We do not track you across other companies' apps or websites, and we do not build advertising profiles. The App Tracking Transparency permission is not requested because we do not engage in tracking as Apple defines it.

We use the information we collect to:

• Authenticate you and keep your session secure.
• Present load offers and let you accept, decline, bid, or counter on dispatch.
• Show your live location to your dispatch team while a load is active, and provide accurate pickup-to-delivery tracking.
• Send push notifications for offers, dispatch updates, and operational alerts.
• Capture and store delivery documents such as BOL and POD.
• Enable in-app messaging between you and your dispatch team about a load.
• Calculate and display rates, settlements, and earnings.
• Meet carrier compliance and onboarding requirements.
• Provide support and keep the service reliable and secure.

We do not sell your personal information, and we do not share it for advertising, cross-context behavioral advertising, third-party analytics, or data brokerage.

Service providers and recipients. We share your information only as needed to run the service: with the dispatch or carrier company that issued your driver account and is coordinating your loads; with infrastructure providers that host and store data on our behalf (cloud hosting and storage in the United States, and Apple Push Notification service for notifications); and where required by law. We do not sell your personal information, and we do not share it with advertising networks or third-party analytics.

We may disclose information if required by law, legal process, or to protect the rights, safety, and security of drivers, companies, and MonoDispatch.

We retain personal information for as long as your driver account is active and as needed to provide the service, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Compliance, onboarding, and tax-related records, such as driver qualification documents and W-9s, are retained for the periods required by applicable transportation-safety, employment, and tax laws. Location data is retained only as long as needed for active dispatch and recent trip history. When data is no longer needed, we delete or anonymize it.

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. You can:

• Control location, camera, photo, and notification access at any time in iOS Settings.
• Enable or disable Face ID re-authentication on your device.
• Request access to or correction of your driver profile by contacting us or your dispatch company.
• Request deletion of your account and associated personal data directly in the app under More then Settings then Delete account. You can also request deletion by contacting ops@monodispatch.com. Some records tied to completed loads, payments, and legal obligations may be retained as required by law.

We protect your data with encryption in transit, access controls, secure session handling, and tenant isolation so that companies can access only their own drivers and loads. No system is perfectly secure, but we work to safeguard your information and to limit access to those who need it to operate the service.

MonoDispatch is a workforce tool intended for professional drivers and is not directed to children. The service is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to delete it.

MonoDispatch driver accounts are only for drivers who are at least 18 years old. The App Store age rating may display 17+ because that is Apple's highest age tier; the app is not intended for anyone under 18.

This policy and any dispute relating to it are governed by the laws of the State of Delaware, as further set out in our terms of service.

We may update this privacy policy from time to time. When we make material changes, we will update the "last updated" date above and, where appropriate, provide additional notice. Your continued use of the service after an update means you accept the revised policy.

If you have questions about this policy or your data, contact us at ops@monodispatch.com. For more on how we handle location data, see our location policy and terms of service.