Location policy

MonoDispatch is a dispatch platform for freight and sprinter van logistics. Live driver location is a core part of the service. We use location to:

• Show your real-time position to your dispatch team while you are working a load, so they can coordinate pickups, deliveries, and customer updates.
• Provide accurate pickup-to-delivery tracking and estimated arrival information.
• Support check calls and reduce the number of manual status calls between you and dispatch.

When you have the app open and have granted location access, the app reads your device location to power the features above. iOS asks for your permission before any location access begins, and you can review the current permission in iOS Settings at any time.

The app shares your location only while it is open and in use. It does not collect or track your location in the background or when the app is closed. We do not use the iOS "Always" location permission, only "While Using the App".

During an active load, while the app is open, your location is shared with dispatch automatically about once an hour, and you can send your current location at any time with the Update button. This keeps your dispatch team informed and reduces the number of manual status calls without tracking you in the background. If you close the app or it is not in the foreground, location sharing pauses until you reopen it.

Location data consists of GPS coordinates (latitude and longitude) and related metadata such as timestamps, tied to your driver account and the relevant load. We retain location data only as long as needed for dispatch operations and recordkeeping tied to those loads, after which it is deleted or anonymized.

We do not sell location data, use it for advertising, or share it with third-party analytics, ad networks, or data brokers. Location data stays in MonoDispatch and is visible only to authorized users in the company workspace tied to the active load. Vendors that host, secure, or deliver the service process location data only as service providers on MonoDispatch's instructions.

You control location access:

• You can grant or deny location access when first prompted.
• You can change or revoke location permission at any time in iOS Settings under the MonoDispatch app.
• If you revoke location access, live tracking and some dispatch features will not function, which may affect your ability to receive and complete loads.

If you have questions about how we use location, contact us at ops@monodispatch.com. For the full picture of how we handle your data, see our privacy policy.